Why are my new products not visible on home page?

I would prefer the answer to be displayed here so others may see and be able to fix this issue themselves.
I installed my Magento site using the Ubertheme quickstart package -- things seems to be working fairly well so far. Just a few hiccups.
I have added a number of new products to my website:

  • They are all in the “new arrivals” category
  • They have the “new” label set
  • They are ‘Set As New’ 

None of them show up in the “New Products Arrival” static block on my home page.
The test products (lorem ipsum products) all used to show up, but I deleted them to help organise my inventory.
Our website is at http://www.darkeyesapothecary.com
Please help with this as soon as possible, we’d like to go live soon.

 
Thanks,
Lee

8 answers

Profile photo of tuan le van 11570.00 $tone June 25, 2015
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Hi Lee
I need a closer look to detect the root of the issue. Please provide me the url, admin and FTP credentials of your site.
Best regards,
Kan

#1
Profile photo of Lee Sutton 60.00 $tone July 1, 2015
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I have private messaged you all the details you need – it has been one week, can you please fix these bugs?
This is getting very frustrating as I would like to take the site live very soon.

#2
Profile photo of Ziven Staff 82030.00 $tone July 1, 2015
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@Lee,
I’m supporter for this theme. I’m reviewed  and see you are customize many on this theme. This is have been influenced the show/hidden issue like you’ve reported.
Please buy the customize services and we will help any more for this problem. Hope you understand for us.
Best Regards,
Ziven.
 

#4
Profile photo of Lee Sutton 60.00 $tone July 1, 2015
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How much is this ‘customize services’ going to cost? why is this not a part of the support I have already paid for? I am confused because I thought that when I bought a theme from ubertheme that you would support it.

#5
Profile photo of Ziven Staff 82030.00 $tone July 1, 2015
Public

@Lee,
Please try ready it: http://www.ubertheme.com/support-policy/
You are changed many file and modified many. We can’t support with problem. Please send one email details you want change to info@ubertheme.com We will send you cost and the time.
Best Regards,
Ziven. 

#6

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