After install Icon not visible in admin

Hi I have installed the extension as per the instructions, but the icon is not visible in the admin area in the left hand menu.  If I type php bin/magento module:status the module shows as being enabled.
Magento version 2.4.1  PHP version 7.4  UB Migration version: 3.2.5

17 answers

Profile photo of ubdev Staff 76600.00 $tone December 31, 2020
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Hi there, 
 
Our module is fully compatible with Magento 2.4.1. Please check again the files/folder permissions of the directory /pub/ub-tool. You can re-update them accordingly using the commands below: 

find . -type d -exec chmod 755 {} \;
find . -type f -exec chmod 644 {} \;

Besides, if you’re using Nginx, please make sure you perform additional Nginx configuration as mentioned in the Readme manual as well. 
 
If the issue still persists, then let us know. 
 
PS. Since our team is about to have a 3-day festival event (starting from this Friday), our apology for a certain delay in response if you reach out to us during this time. We will follow up on your case, however, it will take us a bit longer. 
 
Regards,
Ubertheme team 
 

#1
Profile photo of Mall Staff 159070.00 $tone December 31, 2020
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Hi there,

but I do not have the path  /pub/ub-tool

So, that indicated that you have not installed our migration tool successfully yet.

Please provide me information about your instance:

  • URL and admin credentials of your M2 backend
  • SSH credentials of your M2 instance
  • Let me know the path to the M2 folder

I will help to check further and get back to you then.
 
PS. Please make sure you mark your reply private or simply switch this ticket to the private mode, then it’s safe to share your site info here. Only you and our technical team can access it. 

Regards,
Mall.
 

#3
Profile photo of Mall Staff 159070.00 $tone December 31, 2020
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Hi there,

If I type php bin/magento module:status the module shows as being enabled.

So, let’s try with steps as following at your end:
1. Run the SQL in your M2 DB:

Delete From setup_module Where module = 'Ubertheme_Ubdatamigration';

2. And then, you make sure you did set the right permission for folders and files in your M2 root folder.
And then you run CLI command:

php -f bin/magento setup:upgrade;

3. And then, you recheck the issue you mentioned.
Regards,
Mall.
 

#7
Profile photo of ladbroke 150.00 $tone December 31, 2020
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Carried those steps out.  1 item was deleted running the following command:

Delete From setup_module Where module = 'Ubertheme_Ubdatamigration';

Reset directory and file permissions
Then ran:

php -f bin/magento setup:upgrade;

Problem still exists.  Icon isn’t visible in the left hand menu

#8
Profile photo of ubdev Staff 76600.00 $tone January 2, 2021
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Hi there, 
 
Please give us a bit more time to follow up on your case. Our team is having a 3-day festival event at the moment as mentioned to you in our first reply. 

 
We will follow up on your case, however, it will take us a bit longer. 
 
Thanks for your patience.

Regards,
Ubertheme team 

#9
Profile photo of Mall Staff 159070.00 $tone January 2, 2021
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Hi there,
I tried to use the SSH keys you provided but It wasn’t working on my end. I got the issue as in this screenshot: http://prntscr.com/weqcd5
Please re-correct the SSH credentials you are provided. I will help to check further and help you out.
Regards,
Mall.

#10
Profile photo of ladbroke 150.00 $tone January 2, 2021
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Not sure if it’s relevant, but I installed an older version, but it wasn’t compatible with my version of PHP so I uninstalled it and purchased the new version.  Not sure if there are any db entries left behind?  I can’t see any.

#12
Profile photo of ladbroke 150.00 $tone January 3, 2021
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I’ve made a little bit of progress.  I uninstalled the module completely and removed any entries from the db.  I then reinstalled and I noticed the following error in my ftp client:
Failed to open “E:\OneDrive\the-folder\UB Data Migration Pro\UBDataMigrationPro-Package_3.2.5_for_Magento_ver.2.3.1_and_above\UBDataMigrationPro-Package_3.2.5_for_Magento_ver.2.3.1_and_above\UBDataMigrationPro-Package_3.2.5\app\code\Ubertheme\Ubdatamigration\etc\adminhtml\routes.xml” for reading
Error: File transfer failed
3 files failed to upload: 
/app/code/Ubertheme/Ubdatamigration/etc/adminhtml/events.xml
/app/code/Ubertheme/Ubdatamigration/etc/adminhtml/menu.xml
/app/code/Ubertheme/Ubdatamigration/etc/adminhtml/routes.xml
I couldn’t upload them via ftp so logged into Cpanel and uploaded them through file manager
The UBdatamigration menu item was then visible in Magento admin
However when I click on this menu item I now get the error message: Invalid security or form key. Please refresh the page
When I refresh the page I then get the same message when I click on the menu item.

#13
Profile photo of ladbroke 150.00 $tone January 3, 2021
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I have now got the module to work.  I uninstalled the module completely and removed any entries from the db.  I then uploaded the zip archive of the module to the server and extracted it on the server.  I then followed the install instructions and it then worked as it should.

#14
Profile photo of ladbroke 150.00 $tone January 3, 2021
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I’m guessing there must be some problem with the config of my ftp client (filezilla), although it’s never caused any issues before.  At least 3 files failed to upload by ftp.

#15
Profile photo of ubdev Staff 76600.00 $tone January 4, 2021
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Hi there, 
We’re glad that you have re-installed the module successfully at your end. Please move forward with the migration process following all required steps in the Reame manual (packed with your download package). 
In case you come across any unexpected issue, please pause the migration process and let us know the details of the issue. We will follow up with you then. 
Regards,
Ubertheme team 
 

#16
Profile photo of ubdev Staff 76600.00 $tone 2 days ago
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Hi there, 
 
We wonder how the migration is going at your end. If you get any issues, please do let us know here. 

 
Meanwhile, our team is working on a new plan for 2021, if possible, could you please help us answer a few quick questions via this survey
 
Your feedback is crucial for us, so we hope you can share with us your thoughts on those questions. 
 
Sincerely,
Ubertheme team

#17

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