Hi Mall,
When we try to update several product attributes it makes a bulk action.
But the bulk action status stays on not started. So the product attributes are not updated.
Hope you can help.
Kind Regards
18 answers
Hi Mark van Altena,
Please provide me further information about the issue you mentioned:
Preconditions:
…
Expect result:
…
Actual result:
…
And provide me information of your instance:
- URL and Admin credentials of your M2 instance
- SSH credentials of your M2 instance
- Let me know the path to your M2 folder
I will help to check further and get back to you then.
Regards,
Ubertheme team
Hi Mark van Altena,
I am sorry for my late reply as I’ve just been back to work from my weekend.
Please help to provide me credentials for htaccess authentication: http://prntscr.com/p9lz7a (Please make sure you mark your reply private, then it’s safe to share your site info here).
Could it be that the cron is not running properly?
No, I don’t think so. I saw you have installed a lot of third-party extensions in your site (http://prntscr.com/p9m163). One of these extensions may relate to the issue you mentioned. Meanwhile, I saw an error message which relates to a third-party extension vendor named ‘Temando’ in the Magento’s log as follows:
[2019-09-18 19:17:25] temando.CRITICAL: “accountId” is required. Enter and try again. {“exception”:”[object] (Magento\\Framework\\Exception\\InputException(code: 0): \”accountId\” is required. Enter and try again. at /data/web/magento2/vendor/magento/framework/Exception/InputException.php:91)”} []
Regards,
Mall.
I looked at the extensions but I couldn’t find anything and on another installation with the same extension I don’t have this problem.
Kind Regards
Hi Mark van Altena,
When we try to update several product attributes it makes a bulk action.
Could it be that the cron is not running properly?
I checked your site and saw that it is a working rule of Magento2.3.2 on the Mass Update product’s attributes function. You could find a workaround to solve the issue you mentioned at your end via the following post:
https://magento.stackexchange.com/questions/284658/how-can-i-skip-queue-messages-and-display-action-happend-message-in-magento2-3
In 2.3 queues were added for product mass updates. You would need to run the consumer for
product_action_attribute.update
for it to process the updates.
In your case it would bebin/magento queue:consumers:start product_action_attribute.update
, you could have multiple consumers running at the same time, but I guess one will do.
Regards,
Mall.
Hi Mall,
So I need to put these command through cli?
Do I need to do that from the magento root.
And could you see if the cronjob is running?
And when I skip these message with the commands you gave me will the attributes be updated?
Hope you can help
Hi Mall,
I also have some issues with the tablerates. In debug.log I receive the following message:
[2019-09-23 15:04:06] main.DEBUG: cache_invalidate: {"method":"POST","url":"https://fotonijmegen3.hypernode.io/fotonijmegen3_admin/admin/system_config/save/key/3ee51f989f4d632ed464eec5787afcd3a617f9e4d7050c6b60d0917849c44906/section/carriers/website/1/","invalidateInfo":{"identifier":"LOCKED_RECORD_INFO_SYSTEM_CONFIG"}} []
Hi there,
So I need to put these command through cli?
Do I need to do that from the magento root.
And could you see if the cronjob is running?
That relates Magento2’s core functions only. You could learn more about that at this guide of Magento2 core:
https://devdocs.magento.com/guides/v2.3/config-guide/mq/manage-message-queues.html
Regards,
Mall.
Hi Mall,
Ok I will check this but I find it strange that this didn’t happen in the other installation. So I think it has someting to do with the migration.
I also saw that there were 2 new products added.
Did you use them for testing?
Kind Regards
Hi there,
I also saw that there were 2 new products added.
Did you use them for testing?
Yes, please help to delete that products at your end.
Regards,
Mall.
Hi Mall,
Will do.
Hope you can help with the bulk update of attributes, because we are looking at a dead end.
Kind Regards.
Hi Ubertheme,
The cronjobs are running and the bulk actions are complete, so no issues there from what I see.
I also asked a question about the table rates because it won’t work to upload them.
I still get the following message:
[2019-09-23 15:04:06] main.DEBUG: cache_invalidate: {"method":"POST","url":"https://fotonijmegen3.hypernode.io/fotonijmegen3_admin/admin/system_config/save/key/3ee51f989f4d632ed464eec5787afcd3a617f9e4d7050c6b60d0917849c44906/section/carriers/website/1/","invalidateInfo":{"identifier":"LOCKED_RECORD_INFO_SYSTEM_CONFIG"}} []
Hi there,
I still get the following message:
[2019-09-23 15:04:06] main.DEBUG: cache_invalidate: {“method”:”POST”,….
Lets tell me know how to clone for that issue at my end. I will help to check further and get back you then.
Regards,
Mall.
Ok,
I exported the csv at Store view / Main Website.
Store -- Configuration -- Sales -- Shipping methods -- Table rate
I choose for Price vs Destination and completed the Table rates CSV with the data below.
When I try to import the CSV I get the following message in Magento Backend
“Something went wrong while importing table rates.”
Country,Region/State,”Zip/Postal Code”,”Order Subtotal (and above)”,”Shipping Price”
AUT,*,*,0.0000,14.0000
BEL,*,*,0.0000,7.0000
BGR,*,*,0.0000,22.0000
CHE,*,*,0.0000,39.0000
DEU,*,*,0.0000,7.0000
DNK,*,*,0.0000,14.0000
ESP,*,*,0.0000,17.0000
EST,*,*,0.0000,22.0000
FIN,*,*,0.0000,21.0000
FRA,*,*,0.0000,14.0000
GBR,*,*,0.0000,13.0000
HUN,*,*,0.0000,22.0000
IRL,*,*,0.0000,21.0000
ITA,*,*,0.0000,17.0000
LUX,*,*,0.0000,7.0000
LVA,*,*,0.0000,22.0000
NLD,*,*,0.0000,4.9500
NLD,*,*,50.0000,0.0000
POL,*,*,0.0000,22.0000
PRT,*,*,0.0000,27.0000
ROU,*,*,0.0000,22.0000
SVK,*,*,0.0000,22.0000
SVN,*,*,0.0000,22.0000
SWE,*,*,0.0000,21.0000
Hi Mark van Altena,
We’re afraid that issue refers to the core function of Magento 2, not our migration tool. Please help to check further at your end.
You can check out this guide for further reference.
PS. Due to our high workload, we can help you with specific issue related to our migration tool only.
Regards,
Ubertheme team