CException

Hello!
 
 
I just install the UB Data Migration Pro and receive this error : Application runtime path /pub/ub-tool/protected/runtime” is not valid. Please make sure it is a directory writable by the Web server process.
 
 
I want to mention that /pub/ is 0755 Permission.
 
What am I doing wrong?
 
 

5 answers

Profile photo of Mall Staff 90660.00 $tone February 2, 2018
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Hi there,

The config file was not exists or not ablewrite permission.

Let try run command: chmod -R 777 pub/ub-tool/
And tell me know how it goes then.
Regards,
Mall.

#
Profile photo of ubdev Staff 21240.00 $tone February 2, 2018
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Hi Bogdan, 
Kindly check your files / folder permission again, the files should be 644, folder 755. 
If the issue still persists, please provide us the credentials below: 
+ The back-end url, Admin and SSH credentials of your Magento 2 instance
+ Let us know the path of your M2 instance web root folder
We will check further and help you out.
Regards,
Ubertheme team

#1
Profile photo of Bogdan Chirila 20.00 $tone February 2, 2018
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 Hello!
 
It was the file permission. I solved!
 
Now I have another problem, at the first step when i set the database name , user, pass, after is showing me this message:
 
The config file was not exists or not ablewrite permission.
Please make writeable for config file and try again.
 
Please help!
Bogdan
 

#2
Profile photo of Mall Staff 90660.00 $tone February 2, 2018
Public

Hi there,

It was the file permission. I solved!

Yeah, let’s contact me if you need further assistance.
Regards,
Mall.

#3
Profile photo of Bogdan Chirila 20.00 $tone February 2, 2018
Public

Hello!
 
Now I have another problem, at the first step when i set the database name , user, pass, after is showing me this message:
 
The config file was not exists or not ablewrite permission.
Please make writeable for config file and try again.
 
Please help!
Bogdan
 

#4

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