How can customers log in after making an account?

We are having a problem where our customers make an account with our site, but when they go to log back in, they can’t. I have tried to open a ticket about this in the past, but didn’t get far. They had suggested deleting two “login” files and I think I did, but nothing changed on the site. Would someone please be able to help me with this? Our site is

1 answer

Profile photo of tuan le van 11570.00 $tone July 30, 2015

I need a closer look to detect the root of the issue. Please provide me the url, admin , screenshots and FTP credentials of your site.
Best regards,


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