Just in the last week I noticed that products will have the QTY field showing and others do not? What would cause some products to show and others not show?
13 answers
Hi Mark,
I am sorry for not getting your points. It would be awesome if you can possibly include URL of your site and a screenshot with detailed explanation. I am happy to help you out.
Best Regards,
Ziven.
http://shop.toolsforhealing.com/theta-calgold.html <-- QTY box shows
http://shop.toolsforhealing.com/royal-tea.html <-- QTY box doesn’t show
However, even though this just started last week, I just now am aware that possibly it could be just Simple Products affected
Hi Mark,
The Product you sent not found. Please send me again.
Best Regards
Ziven.
Wow, what is going on? I took a screen shot but can’t seem to be able to attach. Click on the royal-tea.html again then go to the bottom of page and click on ‘Our Best Seller’ and you’ll see both the link I provided and Best Seller are the same….
After you do click on ‘Best Seller’ at the bottom, you’ll see that the QTY field is missing. Then on the left click on Royal Flora SBO Capsules under Related Products and you’ll see that the QTY field is showing for that product.
ahh, I was losing my mind… the 2 provided links I gave, if you were to right click and copy, the link that is copied will go to:
http://shop.toolsforhealing.com/royal-tea.html%C2%A0 with the extra %C2%A0 added to the URL
Hi Mark,
I’m got it. Please provide the FTP i will help resolve.
Best Regards,
Ziven.
Send me your IP as I have to add it then I’ll send you login but not here, via regular email and in 2 parts. Do you have an idea of what it can be?
It was a plugin that was causing issue. Not only was the QTY field missing for single products but when adding a new product would produce a 404 page. Plugin uninstalled and now back to normal
Hi Mark.
Have you sorted it out at your end? I see your site is working fine now.
Please let me know if you need help further.
Best Regards,
Ziven.
Yes, it was a extension that did not install properly… we were waiting on technical help that never came. I won’t mention the extension… but ever since it was uninstalled, the QTY field now shows for Simple Products and when creating a new product we no longer get a 404 error page… glad to be back to normal even though I may not be completely
