redirect error to top – interaction issue

hi,

on https://prd.lalito.com/en/ we use 3 product tab blocks + 1 new products list block

-- When tab block or new products list block has multiple pages, then page links + arrow icons are shown immediately below the block.
-- When activating a link ór arrow icon by clicking on it you are redirected to top of the page, customer stays not on the same level of the block and needs to scroll down the page.
-- interaction issue applies for the product tab blocks and new products list block
-- Please https://prd.lalito.com/en/ and review the issue.

Our tech team judged the issue and can’t find a technical cause.

Please judge how to we can edit the links + arrow icons properly within the theme so its not redirected to top.

best regards,
Kurtz

22 answers

Profile photo of ubdev Staff 88640.00 $tone June 10, 2021
Public

Hi Kurtz,

— When activating a link ór arrow icon by clicking on it you are redirected to top of the page, customer stays not on the same level of the block and needs to scroll down the page.
bạn chỉ hỏi có 1 ý đó thôi nhỉ a,e?

The pager feature you mentioned referred to the core M2 feature.
 
Actually, the product blocks on the Home page you enabled are the custom changes beyond the default UB Bookshop theme. Due to our current high workload, we could not help with the customization at the moment.
 
Meanwhile, if you still want to move forward with that custom change, please consider using infinite loading, instead of using multiple Blocks with pagers on the Home page.
 
Thanks for your understanding. 
 
PS. The UB Bookshop theme has not been updated recently due to our limited resources. We’d like to offer you a newer theme UB Atoms (here) for free so that you can switch your project to this premium theme. Please let us know if you want to move forward with this option. 
 
Regards,
Ubertheme team
 
 

#1
Profile photo of Koen De Groote 870.00 $tone June 10, 2021
Public

hi, we activated infinite loading for catalog product list widget earlier. But it is not working, still showing pagination. Do you have any idea what could be going on there?

See screenshot
https://drive.google.com/file/d/18TCK0_6PFdW9wFVoashVBTJ5mKvnBACU/view?usp=sharing

___

I appreciate your offer to a free new Atom theme. But we can upgrade to newer theme only if we upgrade to newest Magento version and delayed that.

Best regards, Kurtz

#2
Profile photo of Ziven Staff 92520.00 $tone June 14, 2021
Public

Hi Kurtz,
I am sorry for getting back to you this late as our team has just been back from our weekend. 

hi, we activated infinite loading for catalog product list widget earlier. But it is not working, still showing pagination. Do you have any idea what could be going on there?

I wonder if you already insert 1 widget using the UB Products Grid Default template like this one: https://www.dropbox.com/s/a72uz88d43075vt/2021-06-14_08-48-39.png?dl=0. 

Anyway, please let me know a specific Block/Widget you are working & provide me your site info: 

  • URL and Admin credentials of your M2 instance
  • SSH credentials of your M2 instance
  • Let me know the path to the M2 folder

I will check the Block/widget configuration accordingly then. 
 
PS. Make sure you mark your reply private or simply switch this ticket to the private mode. Then it’s safe to share your site info here. 

Best Regards,
Ziven.

#4
Profile photo of Ziven Staff 92520.00 $tone June 14, 2021
Public

Hi There,

Our dev team takes a look to the product grids template.

I have checked your instance and seen that you have not configured as noted in the Reply #4 above.
 
So, please update the configuration as follows:
 
Step 1: Go to admin > Content > Elements > Blocks > Product Tab1 COM (ub-bookshop-products-tab) > Click the Widget icon (like this screenshot: https://www.dropbox.com/s/wmnbowtacucu3hy/2021-06-14_14-43-37.png?dl=0)
 
Step 2: Then select the value: Template > UB Products Grid Default (like screenshot: https://www.dropbox.com/s/l43riv9yhf4iivl/2021-06-14_14-44-39.png?dl=0) 
 
Step 3: Save and Flush Magento Cache.
 
Best Regards,
Ziven.

#6
Profile photo of ubdev Staff 88640.00 $tone June 15, 2021
Public

Hi Kurtz,
 
Yes, please try the steps Ziven suggested. Actually, it’s hard for us to provide technical support on the issues related to customization. 
 
If you have any additional questions, please get back to us here though. 
 
Regards,
Ubertheme team

#8
Profile photo of Koen De Groote 870.00 $tone June 18, 2021
Public

hi UB team, I don’t appreciate you pushing the current issue to customization. This is not about customization. This is an error regarding standard feature ‘infinite loading’ with standard backend settings in the UB Bookshop theme.

The settings as shown here -- including the suggested steps and ‘display page control’ to yes -- are all correct in our backend:

https://www.dropbox.com/s/l43riv9yhf4iivl/2021-06-14_14-44-39.png?dl=0 

Despite the correct settings in our backend, infinite loading still does not work for Catalog Products List widget.

Please take a look.

Best regards, Kurtz

#9
Profile photo of ubdev Staff 88640.00 $tone June 21, 2021
Public

Hi Kurtz, 
 
We’re sorry for replying to you this late as our team has just been back from our weekend. 
 
Please help to provide us the Admin and SSH credentials once again. We did try those that you provided in reply #5, but it seems you did deactivate both the admin & SSH credentials. 
 
PS. Make sure you mark your reply private or simply switch this ticket to the private mode when sharing your site info. 
 
Regards,
Ubertheme team

#10
Profile photo of Ziven Staff 92520.00 $tone June 22, 2021
Public

Hi Kurtz,

hi UB team, I don’t appreciate you pushing the current issue to customization. This is not about customization. This is an error regarding standard feature ‘infinite loading’ with standard backend settings in the UB Bookshop theme.

I’ve checked and made the following updates to solve that issue: 

  1. Upgraded UbThemeHelper module (v1.0.5) to a newer version -- UbThemeHelper (v1.0.7): app\code\Ubertheme\UbThemeHelper
  2. And updated the code in the file: app/design/frontend/Ubertheme/bookshop/Ubertheme_UbThemeHelper/templates/product/widget/content/default_grid.phtml

And the infinite loading issue has been resolved (Please see this screenshot: https://www.dropbox.com/s/gxyp8xybe3w1948/2021-06-22_14-30-41.png?dl=0 (for Block: NEW PRODUCTS)
 
I hope that helps. 

Best Regards,
Ziven.

#14
Profile photo of ubdev Staff 88640.00 $tone June 22, 2021
Public

Hi Kurtz,
Yes, please move forward with your development. If you have any additional questions, please get back to us here.

Regards,
Ubertheme team

#16
Profile photo of Koen De Groote 870.00 $tone June 23, 2021
Public

Hi, 


We still run into an issue with infinite loading. If we activate it for 3 different products tab blocks on the default store view: product tab1 com (ID 3), product tab2 com (ID 182), product tab3 com (ID 183) it is showing 3 load more buttons in one product tab block, not in 1 in the 3 blocks. And only the first load more button is working.
 
Screenshot:

 
https://drive.google.com/file/d/1yqpktJGqWZHGEz-nIxYuM-rQP2NXmF-a/view?usp=sharing

Please take a look. 
 
Best regards, Kurtz

#17
Profile photo of ubdev Staff 88640.00 $tone June 24, 2021
Public

Hi Kurtz,

We still run into an issue with infinite loading. If we activate it for 3 different products tab blocks on the default store view:

We’re afraid that feature is not supported in the UB Bookshop yet.
 
Meanwhile, for such block with multiple product tabs, please consider using Products Carousel which is available in UB Bookshop by default.
 
If you still want to apply Infinite Load More to the product block with multiple tabs, customization will be needed (this is beyond the scope of our standard support though).
 
Regards,
Ubertheme team

#18
Profile photo of Koen De Groote 870.00 $tone June 24, 2021
Public

hi, you are the developer and the one who sells feature+extension as a whole with UB Bookshop. If UB does not want to provide support on standard features like infinite loading is -- the settings are simply there, and it doesn’t work -- in sold products I recommend concluding separate support contracts so that we as customers are clear about what support to expect or not. Instead of leaving a product and its features to its own devices and additional investments to get it working.

It’s not all that complicated and you don’t have to be a business consultant to get that clear.
Best regards, Kurtz

PS
I would like to emphasize that this thread starts with an issue with pagination. That issue is still there. Of the 2 ways to displaying larger numbers of products in a block, 1 doesn’t work well, the other doesn’t work at all.

#19
Profile photo of ubdev Staff 88640.00 $tone June 25, 2021
Public

Hi Kurtz, 
We’d like to clarify a little bit further below: 

Issue #1: I would like to emphasize that this thread starts with an issue with pagination. That issue is still there.

For this issue “When activating a link ór arrow icon by clicking on it you are redirected to top of the page, customer stays not on the same level of the block and needs to scroll down the page.”, we did explain the reason of the issue in our reply #1:
The pager feature you mentioned referred to the core M2 feature.

Issue #2: Of the 2 ways to displaying larger numbers of products in a block, 1 doesn’t work well, the other doesn’t work at all.
“We still run into an issue with infinite loading. If we activate it for 3 different products tab blocks on the default store view”

As explained in our reply #18, we’re afraid that enabling infinite loading on multiple product tab blocks is not supported in the UB Bookshop yet. By default, the theme enables the Infinite Loading feature for a single Product Block on the homepage, not ready for Product Blocks in a Tab yet.
 
We wonder if you did try using Products Carousel to add multiple product tabs as we suggested.
 
Regards,
Ubertheme team

#20
Profile photo of ubdev Staff 88640.00 $tone June 25, 2021
Public

Hi Kurtz,
Yes, please move forward in that direction. If you have any other issues, please submit a new ticket or get back to us here.
Regards,
Ubertheme team

#22

Please login or Register to Submit Answer

Written By

Comments