Some images not displaying after moving to the root

Hi,
Last week we moved our site to the root folder.
The move went smooth, no errors or other strange things.
The only thing now is, is that some pictures are not showing.
They do not show in the category nor product page.
I checked on the server and they are there.
What can I do to solve this?
Thanks in advance for your time and effort.
Hans

10 answers

Profile photo of Ziven Staff 100660.00 $tone December 16, 2014
Public

Hi Hans,
I think you missing reindex data when you move site. Please try it. if you not success  please PM me your site’s url, admin and ftp credentials, I’ll detect the root of issue for troubleshooting.
Best regards,
Ziven.

#1
Profile photo of Ziven Staff 100660.00 $tone December 16, 2014
Public

Hi Hans,
I am not entirely sure about the issue you mentioned. I would be best if you could send me your site url and illustration screenshort. I will help to debug.
Now i see all product show very fine.
Best regards,
Ziven.

#4
Profile photo of Ziven Staff 100660.00 $tone December 18, 2014
Public

Hi Hans,
I’m connected with FTP you sent. But I don’t see all files. nothing in here. http://prntscr.com/5i3t1y
Please re-set access for my account.
Best regards,
Ziven.

#8
Profile photo of Ziven Staff 100660.00 $tone December 22, 2014
Public

Hi Hans.
I tried many time with image from your site. but not success. I don’t know why maybe your hosting now have access read the file older. When i’m tried upload new file with new name it’s show up.
Please help me remove all old image and upload the new image with product not have photo show.
 
Best regards,
Ziven.

#10

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