Customers can't log in and missing some data

After running migration (which is an amazing tool!) I am missing about 6000 products and a handful of orders and customers. I checked the logs and can’t see any problems and I can’t see what is different on these products. 
Secondly customers can not log in with their M1 credentials. I seem to get Invalid or incorrect details error message. I see others have experienced this problem but no solution posted on the tickets.
Can you help!
Many thanks

6 answers

Profile photo of ubdev Staff 98150.00 $tone October 3, 2017

Hi Chris Lake,
We could not keep track of the payment associated with your profile. We wonder which version of migration tool you’ve been using? 
We have an old script on Github which we no longer maintained. If you use this Lite version, it uses codebase as well, and available for Magento 2.0.7 only (and a few other drawbacks). Hence, the Lite version is for testing only. 
Our users have been using our Pro version successfully and did not run across the log in issues as you mentioned. You can take a look at recent data migration case studies to learn more about our Pro version
-- We did use the Pro version ourself to help – Migrate 382,047 customer entities to Magento 2
-- And this case study as well -- used UB Data Migration Pro to migrate 230,000 products to Magento 2
Hope that helps.
Ubertheme team

Profile photo of ubdev Staff 98150.00 $tone October 3, 2017

Hi Chris, 
Kindly submit a new ticket in your paid profile and provide us admin and SSH credentials with root permission, and let us know the path of your web root folder. We will check further and get back to you then. 
Please post under a private ticket, then all your site credentials are kept confidential. 
PS. We’re sorry for this extra inquiry as our technical support requires active subscription though.
Ubertheme team


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